Return and Delivery Policy

1. Shipping and Delivery

• We process orders within 1-2 business days.
• Delivery to Georgia takes a maximum of 2 business days, while delivery to other countries takes 5-10 business days.
• Shipping costs are as follows:
  • Georgia: Free shipping
  • European countries: $20
  • American countries: $10
• Once your order is shipped, you will receive a tracking number via email.
• We are not responsible for delays caused by couriers, customs, or unforeseen circumstances.

2. Return and Exchange Policy

• You may return or exchange your order within 14 days of delivery.
• The item must be in its original condition, unused, and in the original packaging.
• To initiate a return, please contact our support team at [Your Contact Email] with your order number and reason for return.
• Once approved, you will receive a return shipping address.
• Customers are responsible for return shipping costs unless the product is defective or incorrect.
• Refunds will be processed within 7-10 business days after receiving the returned item.

3. Damaged or Defective Items

• If you receive a damaged or defective item, please notify us within 48 hours of delivery.
• Provide clear photos of the product and packaging for assessment.
• We will replace or refund defective items at no additional cost.

4. Non-Returnable Items

• Custom-made or prescription glasses cannot be returned unless defective.
• Items that have been used, altered, or damaged after receipt cannot be returned.

5. Order Cancellations

• Orders can be canceled within 24 hours of purchase for a full refund.
• If the order has already been shipped, it must be processed as a return after delivery.

For any questions regarding our return and delivery policy, please contact us at [Your Contact Email].